You can check refund status of your returns in My PUTUL Fashion REFUND STATUS
How can I pay for my order at PUTUL?
We support the following payment options at PUTUL:Fashion
Cash On Delivery (available in selected pin codes)
Credit Card
Debit Card
Net banking
Gift Card
Wallet
How does the COD (Cash on Delivery) payment option work?
PUTUL’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pincodes.However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.
Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.
Why can’t I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Your order value may be less than Rs. 299 or over Rs. 49,999.
Our courier partners may not support the Cash on Delivery option for your delivery address.
You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.For all Tanishq products COD limit is Rs. 15,000
What is COD limit?
I want to know about EMI (credit card) payment option?
EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the following banks:
HDFC
ICICI
SBI
Axis
Amex
HSBC
Induslnd
Kotak
RBL
Standard Chartered.
This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.
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How do I make payment using EMI (Credit Card) option?
Add the desired products to your PUTUL shopping bag, proceed to checkout, select delivery address and proceed to payment. On payment page, select EMI (Credit Card) under payment options and follow these simple steps:
Select your Credit Card issuing bank you wish to pay from
Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI and total interest paid will be displayed.
Enter your Credit Card details
Click ‘Pay Now’.
The order will be confirmed and shipped on successful payment.
What is the eligibility criteria to avail EMI option?
EMI is available for all products on PUTUL except, Jewel lery products. Also, the payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page.
Why is sum total of EMI’s more than the order value?
The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction. There is no processing or convenience fees charged on any EMI transactions.
What happens if bank rejects EMI conversion?
Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.
Why is the transaction amount not converted into EMI in 7 working days?
Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances. In case the paid amount is not converted to EMI within 7 days then contact your card issuing bank.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
I am being charged GST amount on my order. What is GST?
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
How is the GST amount decided?
Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
1) GST applicability:
(a) For a product,
(i) if the fulfillment is done on or after July 1st, 2017 and
(ii) if the order is placed before 15th November, 2019, and,
(iii) total discount percentage is more than 19% of MRP,
then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on PUTUL platform shall be inclusive of all taxes, including GST.
2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example
(i) Apparel/Clothing: Max 12%
(ii) Footwear: Max 18%
(iii) Home Furnishing: Max. 28%
(iv) Accessories/Other Categories: Max 28%
3) On and from 15th November, 2019, the discounted prices displayed on the PUTUL platform shall be inclusive of all taxes.
If I return/cancel the purchased product will the GST/VAT amount charged be refunded?
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under PUTUL shipping policy.
